1. Q: Are you a factory-direct supplier?
A: Yes. We are a factory-direct manufacturer with in-house production and quality control, offering direct supply and reliable delivery.
2. Q: Can I visit your factory?
A: Yes. Factory visits are warmly welcomed. You may tour our production lines and quality inspection processes to better understand our capabilities and quality standards.
Please contact us in advance to schedule your visit.
3. Q: Do you have a quality control system?
A: Yes. We operate a strict quality control system and are certified with ISO standards. Product inspection reports such as MTC are available. We also support third-party inspections (e.g., BV, SGS, etc.) upon request.
4. Q: Can you arrange shipment?
A: Yes. We can assist with shipping arrangements through experienced logistics partners, including sea freight and railway freight, and help provide competitive and reliable shipping solutions.
5. Q: What is your delivery time?
A: Delivery time depends on stock availability and order specifications:
- In-stock items: typically within 7 days
- Made-to-order items: typically 15–20 days
For large orders or customized products, delivery time will be confirmed after order details are finalized.
6. Q: Can I get samples?
A: Yes. We can provide samples for evaluation. Samples are generally free of charge, while shipping costs are borne by the customer.
Sample availability depends on product specifications.
7. Q: What is your after-sales service?
A: We provide professional after-sales support, including technical assistance, quality feedback handling, and traceability documentation when needed.
8. Q: What is your MOQ (Minimum Order Quantity)?
A: The MOQ is 3 tons per order.
For trial orders, please contact us to discuss flexibility based on product type and availability.
